Refund policy

Return & Refund Policy

At Zela Milano, we take pride in offering high-quality luxury handbags. If you are not completely satisfied with your purchase, we are here to help.

Returns
You have 14 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused, unworn, and in original condition

• The item must be in the original packaging

• Proof of purchase is required

Non-Returnable Items

• Gift cards

• Final sale or discounted items

• Used or damaged products not due to our error

Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items
If you received a defective or wrong item, contact us within 48 hours of delivery with photos, and we will resolve the issue at no cost to you.

Contact
For returns, please contact us at: support@zelamilano.com